INTRODUCTION
Supervisory Skills is an exciting and interactive Seminar designed to help experienced and second-level supervisors take stock of their roles and to develop the skills and approach they need to perform effectively in the modern organisation. Delegates will gain the following benefits from this Seminar:
- Understand the importance of relationships at work
- Knowledge and use of delegation skills and techniques
- Knowledge in motivating and building effective teams
- Use of key skills such as assertiveness and feedback
BENEFITS
- Second-level supervisors who are responsible for the work of first-level supervisors
- Experienced supervisors who are being prepared for promotion
SEMINAR OBJECTIVES
- Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisation
- Develop a strategy for enhancing the effectiveness of their teams
- Develop a strategy to support and develop the performance of each member of their staff
- Review their personal working practices and managerial style
TRAINING METHODOLOGY
Mastering Supervisory Skills offers a Seminar which is highly interactive and gives everybody an opportunity to exchange views and learn from each other’s experiences. The Seminar also includes a range of case studies, management games and simulations, discussion exercises, self-assessment instruments and video training films.
SEMINAR SUMMARY
Mastering Supervisory Skills covers a wide range of topics relating to the supervisor’s role. The Seminar recognises that supervisors not only have to manage their teams but also have to operate in a wider organisational context getting things done through, with and for other teams and departments. Insights developed during the course will be a particularly useful for second-line supervisors who themselves may have to manage the development of newly appointed supervisors.
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