INTRODUCTION
To build a great healthcare organisation’s reputation and sustainability, it is very important to reach the “Excellence” by having Patient-focus. This training course provides participants with the knowledge and skills to design and implement a patient experience-based framework to improve the overall performance of healthcare organisations.
Britannia Training’s highly participative Transforming Patient Experience training course will explain how to build high performing and engaged healthcare teams, establish and sustain effective clinical relationships, as well as implement strategies and tools to support patient-centred care.
Participants attending the Transforming Patient Experience training course will develop the following competencies:
- Apply communication skills
- Demonstrate coaching skills
- Implement service excellence
- Patient experience design
- Improve employee and patient engagement
BENEFITS
The Transforming Patient Experience training course is ideal for healthcare professionals involved in hospital operations and engaged in the patient care, especially:
- Healthcare Team Leaders
- Department Heads
- Patient Support Services Team
- Operations Team
- Quality Officers
- Head Nurses & Patient Safety Officer
SEMINAR OBJECTIVES
The primary objective of Britannia Training’s Transforming Patient Experience training course is to enhance the healthcare professionals’ skills and knowledge. Attendance will:
- Increase the awareness and skills of the healthcare patient-focused professionals who are passionate to the patients
- Establish and sustain effective internal and external relationships strategies
- Build a coaching culture that supports exceptional patient-care experience
- Identify the differences in patients’ values, preferences and expressed needs
TRAINING METHODOLOGY
Transforming Patient Experience training course will combine presentations with interactive practical exercises, supported by video materials, activities and case studies. Delegates will be encouraged to participate actively in this unique training course by providing their patients’ needs.
SEMINAR SUMMARY
In order to have a modern competitive hospital, you will need to adapt the concept of “Patient-Focus” to enhance your hospital efficiency and reputation. By the end of this Britannia training course on Transforming Patient Experience, participants will be able to know what is meant by “Excellence” in transforming the patient experience in healthcare facility.